Information from A to Z
24-HOUR ROOM SERVICE
You can place your order on the number specified below (supplement of EUR 4.40 charged):
07:00 to 21:00: internal extension 1249
21:00 to 07:00: internal extension 1301
If you do not have the right adapter or socket adapter with you, you can borrow one from reception.
We are happy to provide you with an alarm call at the specified time. Simply inform our reception team.
On your arrival day, your room will be available for you from 15:00. Please vacate your room by 12:00 on the departure day. Please do not forget to hand in your room card at reception.
If you require a non-slip bath mat for your shower or bath, we would be happy to provide one in your bathroom.
A wide range of luxurious beauty treatments can be found in the VIBE Beauty.
You can obtain a hire bike from the Thermenhotel Karawankenhof reception for € 8.00 for half a day/€ 12.00 for the full day.
You can charge all your expenditure at the hotel (Restaurant, ParkLounge, Cafe Konditorei, Bistro, VIBE Beauty, VIBE Therapie at the Warmbaderhof) to your room bill. You can pay in cash or using a debit or credit card (Diners, Visa, Mastercard, American Express).
BISTRO IN VIBE SPA & BEAUTY
We serve bistro snacks and drinks from 10:00 to 18:00 to ensure that you don’t have to interrupt your visit to VIBE SPA & Beauty.
BREAKFASTING IN YOUR ROOM
We can serve breakfast in your room on request from 7:00 to 10:30. To place your order please dial the internal extension 1249 or order in advance using the breakfast ordering card included in the room folder (room service supplement of EUR 4.40).
BUS & TRAIN
There is a regular bus and train service in operation between Warmbad-Villach and Villach centre. Please see timetables from the austrian railway.
Relax in our Cafe Konditorei with its terrace and enjoy refreshing drinks. Try typical Austrian specialties for lunch or select delightful award-winning cakes from our patisserie.
CANCELLATION TERMS & CONDITIONS
Book directly at the hotel or ONLINE on our webpage and benefit from the following advantages:
- Personalised booking service and recommendations from our multilingual reservation and reception team (German, English, Italian).
- Best price guarantee and best choice of holiday offers with all included services.
- Bespoke arrangements regarding your room preferences, view, food intolerances / allergies, SPA treatments, restaurant bookings and much more.
- Our Cancellation Policy: We guarantee a free cancellation up to 12:00 p.m. (noon) 2 days prior to the date of arrival. For late cancellations or in case of no-show, the estimated amount of the booking will be charged.
- Exceptions are made: during Christmas / New Year’s Eve and the European Bike Week, for social events and group bookings other cancellation policies apply. When not clearly stated, the General Terms and Conditions for the Austrian Hotel Industry apply.
- Deposit: To secure your booking, we ask for a deposit of the estimated amount of the first night / per room by bank transfer OR you can guarantee your booking by credit card (no immediate charge).
- The reservation and deposit conditions will be confirmed in writing.
Warmbader Thermenhotel GmbH
Bank: Kärntner Sparkasse AG
IBAN: AT97 2070 6045 0068 5542
Our reception team are happy to help you find a suitable car for hire.
CAR PARKING SPACES
Hotel guests have their own car parking spaces close to the hotel. Please inform reception of your number plate when you arrive. The barriers can be opened with your room card. If the hotel parking spaces are all full, you can also use the public spa car park. Your parking pass can be exchanged free-of-charge at reception.
The nearest cash point is located close to the main entrance of the spa centre.
The Perau chemist Tel. +43 (0)4242 23529, Ossiacherzeile 11 in Villach is open Monday to Friday from 8:00 to 18:00 and on Saturdays from 8:00 to 12:00. You can also order medication through the hotel reception.
The Croco Club at the Karawankenhof is available for your children to use (from 3 years old). On request, we can also organise a babysitter for you. Please contact reception.
A church service is held at the chapel in the spa park every Saturday at 19:00. Please ask at reception for the church service times in Villach.
If you need more clothes hangers, please contact reception.
You will receive personal communications in an envelope addressed to you. If you are awaiting a phone call or message and want to be contactable wherever you are, please let our employees on reception know.
For information, table reservations or other suggestions please contact our reception team, internal extension 1301. We would be glad to offer you our support.
At the hotel, we offer conference space for your event. In addition to the Parksalon which seats 150 people, we also offer conference rooms for 10 to 50 people. Please contact Ms Susanne Wagner who will gladly show you the spaces available. Telephone: +43 (0) 4242 3001-1175
We accept debit cards, MasterCard, Visa, American Express and Diners Club.
DAMAGE TO THE ROOM
Had a mishap? Please report this to reception, internal extension 1301.
If you have any special dietary requirements, please contact our dietician via reception. In addition to the classic diet cuisine, we also offer a wide range of Austrian natural cuisine. A fixed part of our diet is the Montignac diet, which is offered daily to our guests with half or full board. Information about the Montignac method is available at the reception. Please inform your head waiter of any specific dietary preferences the evening beforehand.
Our spa doctor is available during the practice opening hours (Mon–Fri from 09:00 to 12:00) on Tel. 1291. You can call a doctor at any time if you fall ill.
Our guests appreciate a certain dress code in the restaurant areas. Jogging wear, shorts, T-shirts, dressing gowns and sandals etc. are ideal for the park and leisure facilities. However on Thursdays, we serve a gala dinner with a pianist and request that you dress appropriately.
A dressing gown is provided for your use during your stay and can be found in the hotel room. It is ideal for wearing en route to the baths or a spa treatment. You can purchase the dressing gown for EUR 65.00. Please note that dressing gowns and bathing wear may not be worn in the restaurant or lounge areas.
The voltage in the rooms is 220 V. If you do not have a suitable adapter, you can obtain one from reception.
EVENTS & SEMINARS
Various event spaces are available offering room for 2 to 200 people to guarantee you the ideal setting for any occasion. Please contact Ms Susanne Wagner – she will gladly show you around the available spaces. +43 (0) 4242 3001-1175
We hold regular guest excursions. These often take our guests over the borders of Austria to Italy or Slovenia (do not forget your passport or ID card). For the latest information, see our daily ‘Morgenpost’ newspaper.
Please ask our reception team for any special flower arrangements or flower purchases. Internal extension 1301
Lockable garage boxes as well as parking spaces in the covered car park are available to our guests at a daily fee of EUR 5,00.
Want to take a gift home for a loved one? You can find a wide range of gift ideas in the display case at reception and at the VIBE SPA & Beauty.
Gift Vouchers in the required value can be issued at reception. Dial the internal extension 1301
GOLF SCHOOL / GOLF COURSES
The golf school and driving range are just a 10 minute walk from the hotel. Guests can practice their golf swing at the golf driving range for free. To book an appointment (group and private lessons), please ask at reception. More information about other golf courses in the nearby area can be obtained at reception.
You can contact reception at any time if you require any information. internal extension 1301. Programme details, excursion tips and special offers can also be obtained from our hotel info channel which is automatically activated when you turn on the television in your room.
We are happy to iron items of clothing for you. Please contact reception for our ironing service. Internal extension 1301. (Charges apply according to the laundry price list.)
IT SUPPORT SERVICE
KÄRNTEN THERME SPA
As a guest at the Warmbaderhof, you can obtain a key watch from reception which entitles you to use all FUN, FIT & SPA areas at the KärntenTherme spa for free. Access is via the Kurzentrum (2nd floor) and the Thermenhotel Karawankenhof (1st floor). Stroll over through the connecting corridor in your dressing gown.
Please visit our award-winning ‘Das Kleine Restaurant’ with Chef Jürgen Perlinger. Here you can enjoy regional and creative international culinary treats. We look forward to your visit.
Tuesday - Saturday from 6.30pm to 9.30pm (previous appointment)
Sunday, Monday and lunch reservations on request only
Please complete the laundry list available in your room and inform reception by 09:00. Your laundry will be returned in the afternoon of the same day. Dry cleaning items are returned the following day (excl. weekends and public holidays).
Suggested leisure activities can be found in the back section of this folder. Our employees at reception would also be happy to recommend activities for you.
The guest library contains an interesting selection of books and can be found on the 1st and 2nd floor alongside the main lift.
Back home and one of your favourite pieces is missing? Our housekeeping team look after any lost property. If you have lost something, please e-mail us.
Our reception team will look after your luggage for you. You can leave your luggage at reception before you check-in or after you check-out.
If you want to make full use of your arrival or departure day, we can look after your luggage for you.
If you do not wish to attend a meal, please inform reception by 12:00 midday at the latest.
We serve breakfast from 07:00 to 10:30, lunch from 12:00 to 14:00 and dinner from 18:30 to 20:30 as part of your hotel deal. A la carte dishes are served in the ‘Das Kleine Restaurant’ at the specified opening times.
Messages will be brought directly to your room on receipt.
The price list for mini-bar snacks and drinks can be found in your room. The mini-bar is checked and re-stocked every day. All items consumed will be charged to your hotel bill and can be paid for when you check out.
NEWSPAPERS & MAGAZINES
The Cafe Konditorei offers a wide selection of regional and national newspapers and magazines.
We would be happy to make you a packed lunch for your trip or journey home. Please contact our restaurant employees or reception the day beforehand.
The hotel bar offers a wide range of drinks and speciality cocktails and can be found alongside the Cafe Konditorei. It is open every day from 17:00.
Your 4-legged friends are permitted at the hotel on payment of a daily cleaning fee. Exception: breeds of dog classed as fighting dogs. Pets are not permitted in the VIBE SPA & Beauty area, outdoor pool, sunbathing area, restaurant areas and public spaces. However you can take your dog to the dog sunbathing area with you!
Please contact the reception staff if you wish to make photocopies.
Try the Warmbaderhof picnic service for your day out. Call in time, internal extension 1283 to place your order and choose from the most delicious culinary delights. Hampers for two from EUR 38.00.
All of our rooms include allergy-free pillows. Please contact reception if you have any specific requirements.
If we receive letters addressed to you, we will bring them to your room immediately. You can also hand in letters and postcards at reception and we will post them for you.
We ask our guests to respect the quiet times between 22:00 and 7:00 and between 13:00 and 15:00.
A wide range of radio channels is available via your TV set. You can find a current list of the channels available in this folder.
Our reception area is manned 24 hours a day.
Please use your room safe to store your valuables safely. The hotel accepts no liability for your valuable items. Liability for valuables, money and jewellery worth in excess of EUR 14,500 can only be accepted when stored in the hotel safe at reception and in accordance with the legal terms and conditions.
Our sewing service is available to help with any minor repairs e.g. sewing on buttons.
We would gladly help you in your search for a suitable hire car or shuttle service. We can also organise for you to be picked up from Warmbad-Villach train station or from the central train station in the town of Villach.
We are a non-smoking hotel. All of our hotel rooms and public restaurant and bar areas are non-smoking. However smokers can enjoy smoking in peace in our cosy smoking and cigar lounge at the ParkLounge with its outdoor terrace. A select range of cigars is also available here.
SPA CENTRE (KURZENTRUM)
You can access the spa treatment centre, spa doctor, thermal spa pool (Thermal-Urquellbecken) and warm exercise pool/ ozone pool directly from your room in your bathrobe through the connecting corridor. The thermal spa pool (Thermal-Urquellbecken) is available exclusively for hotel guests to use between 07:00 and 08:00 am. Official opening times: Mon–Fri 08:00 to 20:00 (last admission 19:00); Sat, Sun and public holidays 08:00 to 17:00 (last admission 16:00).
Liability for valuables, money and jewellery worth in excess of EUR 14,500 can only be accepted when stored in the hotel safe at reception and in accordance with the legal terms and conditions.
Please dial the code 0 to be connected to a line. External callers can reach you directly by dialling the hotel number +43 (0)4242 3001 1... and your room number. Please note that calls in Austria are charged as soon as you dial the number. For calls from room to room, dial 1 before entering the room number you require.
Indoor and outdoor courts (clay) are available just a 10 minute walk from the hotel. To book a court or trainer session, call Tel. +43 (0) 4242 32 564.
We would be happy to order tickets for various events for you during your stay. Simply enquire with our reception staff.
TREATMENT DEPARTMENT / APPOINTMENTS
Appointments can be made at reception in the VIBE THERAPIE at the Warmbaderhof on weekdays from 08:30 to 15:00 and on Saturdays from 09:00 to 12:00.
We offer a range of national and international TV channels as well as 5 SKY channels. The current TV channels can be found in your room folder.
You can hire an umbrella from reception on rainy days.
Our qualified beauticians are happy to advise and inform you about the various treatments on offer. Internal extension 1295.
VIBE SPA & BEAUTY
Use your room card to gain access to our VIBE SPA & Beauty area (1,800 m2). Take advantage of the various facilities on offer including a thermal indoor pool, outdoor pools, whirlpool, brine grotto, laconium, ice fountain, Osman steam bath with aromas, Finnish sauna, solarium, kneipp hydrotherapy circuit, beauty centre and Thalasso area. The VIBE SPA & Beauty area is located on the lower ground floor.
Opening times: Swimming pools from 07:00 to 20:00 | Sauna from 11:00 to 20:00.
Key aspects at the Warmbaderhof
4 modules for your health
Around the gift of nature, our thermal water, a competent therapeutic team has developed some modules that serve as basis for the perfect combination of your treatments.